Anglais du tourisme · GratuitTourism & Hospitality English · Free
Maîtrise le Tourism & Hospitality English.Master Tourism & Hospitality English.
Lecture, écoute, écriture professionnelle et révision du vocabulaire — sept façons de progresser, gratuites et illimitées.
Reading, listening, professional writing and vocabulary review — seven ways to progress, free and unlimited.
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Choisis une activitéChoose an activity
Sept façons de progresser.
LectureReading
Lis le texte, puis réponds aux questions.
ÉcouteListening
Écoute l'audio (autant de fois que tu veux), puis réponds aux questions.
Clique pour écouter. Ton navigateur lit le texte en anglais à voix haute.
ÉcritureWriting
Rédige ton texte en anglais, puis clique sur "Faire évaluer mon texte".
0 motswords
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Révision du vocabulaireVocabulary review
Touche la carte pour voir la définition. Glisse à gauche si tu connais le mot, à droite si tu ne le connais pas (ou utilise les boutons).
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Dictionnaire terminologiqueTerminology dictionary
20 termes essentiels, avec définition et exemple.
Check-in
The process of registering upon arrival at a hotel.
"Check-in time is from 2pm onwards."
Check-out
The process of settling the bill and leaving a hotel.
"Check-out is at 11am, but late check-out can be arranged."
Amenities
Facilities or services provided for guests' comfort.
"The hotel amenities include a pool and free WiFi."
Concierge
A hotel staff member who assists guests with information and bookings.
"The concierge booked us a table at a local restaurant."
Itinerary
A planned schedule or route for a trip.
"Our itinerary includes three days in the old town."
Overbooking
Accepting more reservations than available capacity.
"The airline was accused of overbooking the flight."
Complimentary
Provided free of charge.
"Breakfast is complimentary for all guests."
Occupancy rate
The percentage of available rooms that are occupied.
"The hotel's occupancy rate peaks in summer."
Front desk
The reception area of a hotel where guests check in.
"Please leave your key at the front desk."
Reservation
A booking made in advance for a room, table or service.
"I'd like to make a reservation for two nights."
Guided tour
A tour led by a knowledgeable guide.
"The guided tour covers the city's main landmarks."
All-inclusive
A package where meals, drinks and activities are included in the price.
"We booked an all-inclusive resort for the honeymoon."
Layover
A stop between flights during a journey.
"We had a six-hour layover in Istanbul."
Peak season
The period of highest demand for travel or accommodation.
"Prices rise significantly during peak season."
Housekeeping
The department responsible for cleaning and maintaining rooms.
"Housekeeping will service the room at 10am."
Vacancy
An available room or space.
"The 'No Vacancy' sign was lit at the small inn."
Excursion
A short trip, usually organised for a group.
"The excursion to the waterfall lasted half a day."
Room service
Food and beverage service delivered directly to a guest's room.
"We ordered room service after the long flight."
Customer satisfaction
The degree to which a guest's expectations are met.
"Customer satisfaction scores improved after staff training."
Cancellation policy
The rules governing refunds or fees if a booking is cancelled.
"Please check the cancellation policy before booking."
Use this, not thisUse this, not this
Des formulations plus professionnelles pour remplacer les tournures trop directes ou familières.
The hotel is full.
→ The hotel is fully booked / at full occupancy.
Professional hospitality terminology.
It's free.
→ It's complimentary.
More professional register in hospitality.
Go to the desk.
→ Please visit the front desk.
Polite, standard hospitality phrasing.
Come back later to check in.
→ Check-in begins at 2pm.
Clear, professional guest communication.
We messed up your booking.
→ We apologise for the overbooking; let us find a solution.
Professional recovery language.
The plan for the trip.
→ The itinerary.
Standard travel industry terminology.
Everything is included.
→ This is an all-inclusive package.
Standard industry terminology.
Wait between flights.
→ You have a layover.
Standard travel terminology.
Busy time of year.
→ Peak season.
Standard hospitality terminology.
Cleaning will come.
→ Housekeeping will service your room.
Professional hospitality phrasing.
No rooms left.
→ No vacancy.
Standard, widely recognised hospitality term.
A short trip with a guide.
→ A guided excursion.
Standard tourism terminology.
Food brought to your room.
→ Room service.
Standard hospitality terminology.
Are guests happy?
→ What are our customer satisfaction scores?
Measurable, professional framing.
Can I cancel for free?
→ What is the cancellation policy?
Standard, precise booking terminology.
Exercice : complète la phraseExercise: complete the sentence
Choisis le mot qui convient le mieux dans chaque phrase.